Senior Analyst
Wipro · Gurgaon, Haryana · Posted 25 days ago · Customer Services Jobs
This role is no longer accepting applications. Browse other Wipro openings.
About this role
Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and natur…
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