HCLTech is hiring for International contact Center - Senior Process Associate and Analyst on 15th and 16th July 2026

HCLTech · Chennai, Tamil Nadu · Posted 1 month ago

About this role

HCLTech is hiring for International contact Center - Senior Process Associate and Analyst on 15th and 16th July 2026 ( Voice Process) Walk-in Drive Details : 📅 Date: 15th and 16th July 2026, Friday and Saturd ay📍 Location: HCLTECH Sandhiya Infocity, Navalur Block: ETA 3⏰ Time: 11AM - 3 PM HR Contact Name: Jud ith Please carry anyone Government ID pr oof. Job Description – International contact Center ( Voice Proces - Inbound c alls) Location: Chennai, India Business Unit: Retail Banking – Mortgages & Consumer Lending Reporting To: Team Leader / Operations Manager Rol e Purpose The Advisor is responsible for delivering expert, complaint, and customer‑centric lending support to customers of an international re tail bank.Working within a highly regulated environment, the adviser will manage personal loans, mortgages, and repayment/arrears solutions, ensuring all advice provided is suitable, sustainable, and fully compliant with Central Bank of Ireland re gulations.The role involves managing inbound and outbound customer interactions, assessing financial needs, supporting lending journeys end‑to‑end, and acting as a truste d adviser. Key Respo nsibilities Customer Service & Cas • e ManagementHandle inbound and outbound customer interactions related to personal lending, mortgages, repayments, and arr • ears supportDeliver consistently professional, empathetic, and high‑quality customer • experiencesResolve customer queries relating to loan applications, account servicing, repaym