HCLTech Mega Walk-In Drive OTC& Order Management | 3-7 Yrs Exp | Chennai

HCLTech · India

About this role

HCLTech Mega Walk-In Drive OTC & Order Management | 3-7 Yrs Exp | Chennai We are hiring experienced professionals for the role of at OTC Role Interview Location: HCL Tech Tower 4 Elcot Sez Chennai Interview Date: 10th &11th July 2026 Interview Time: 9:30 AM 3:00 PM Work Location: Chennai (Sholinganallur) HR SPOC: Harish. K Experience Required: 3-7 Years (only eligible) Job Summary The Senior Analyst – Order Management is responsible for overseeing end-to-end order lifecycle management, ensuring accuracy, timeliness, and compliance in order processing. The role involves coordinating with cross-functional teams, resolving escalations, and driving process improvements to enhance customer satisfaction and operational efficiency. Key Responsibilities - Manage end-to-end order processing including order entry, validation, fulfillment, and invoicing - Review and validate customer orders for completeness and accuracy - Coordinate with sales, finance, supply chain, and logistics teams to ensure smooth order execution - Handle order-related escalations and provide timely resolution - Monitor order queues and ensure SLA adherence - Perform root cause analysis on order issues and implement corrective actions - Maintain accurate records in ERP/CRM systems - Support audits and compliance requirements - Provide regular reports and insights on order performance metrics - Identify opportunities for process automation and continuous improvement Required Skills & Qualifications - Bachelor’s deg