Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 14th July & 15th July 2026

HCLTech · Chennai, Tamil Nadu · Posted 8 days ago

About this role

Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 14th July & 15th July 2026 Date: 8th July & 9th July 20 26Time: 10:00 AM to 1:00 PMVenue: ETA 3, Sandhya Infoci tyETA- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu 603103, Ind ia Contact Person: Suryapr iyaExperience: 1 to 4 YrsShift: US Shift (Night Shi ft)Skill: Customer Service Representative (CSR) (Voice Proce ss) Job Sum mary 1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account. 2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services. 3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional custome r ser vice.Key Responsibil ities: • Handle inbound and outbound customer calls in a professional and cou rteous manner.• Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims , and b illing.• Assist members, patients, providers, and healthcare facilities with account-rel ated co ncerns.• Verify member information and accurately document customer interactions in the system.• Resolve customer issues efficiently while adhering to company policies and healthcar e regul