Officer - AO&CS

IndiGo · Thiruvananthapuram, Keralam

About this role

Eligibility Criteria: For any experience of 1 year (non-aviation in service industry or aviation industry) 12/ Diploma is mandatory Graduation is mandatory for freshers and degree certificate is essential. Candidates should not have any visible tattoos Candidates must be flexible of working in rotational shifts including Night shifts Aspirants of Ground staff only (Security / Customer Service /Ramp) Right grooming is mandatory for the interview (Business Formal wear for male and female applicants) Updated hard copy Resume with correct Mobile # & Email ID mentioned on it & a passport photo stapled to the resume. Previous employment letters / experience certificates are required to be submitted and AEP surrender copy is mandatory for Aviation experience.JOB DESCRIPTIONOfficer – AO&CS in the role of Customer Service(OUText – Customer Service)Job Purpose:To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.Key Responsibilities And Accountabilities:Assist customers through all procedures related to arrivals & departures in the following activities.Reservations & Ticketing:Making reservations across the counterSelling of tickets.Remitting cash to the concerned department.Answering customer queries over the telephone.DeparturesAttend the pre – flight and post flight briefings.Setting up of check in counters.Screening of checked in baggage.Maintain high quality of Check in procedures.To assist customers with spe

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