Key Accounts Manager ( Delhi ) 3

ITC · New Delhi, Delhi

About this role

Job Summary:The Key Account Manager will be responsible for managing NITCOs most strategic customer accounts in the tiles, marble, and mosaic segments. This role demands a high-impact individual who can build long-term partnerships, identify and convert new project opportunities, and ensure account-level profitability, collections, and delivery excellence.Key Responsibilities: Strategic Account Identification & SegmentationIdentify, develop, and nurture key accounts in the real estate, hospitality, commercial, and institutional sectors that align with NITCOs premium positioning. Prioritize accounts based on volume potential, design relevance, margin contribution, and strategic value. Conduct tiered account segmentation to define differentiated engagement and resource allocation strategies. Continuously scan the market for new high-potential accounts and projects, driving deeper penetration across regions. Relationship Management & Stakeholder EngagementEstablish and manage relationships with key decision-makers: promoters, architects, interior designers, purchase heads, project consultants, and contractors. Act as the face of NITCO to key accounts, promoting our design collections, innovations, and technical strengths. Drive regular interactions, presentations, and co-creation discussions to ensure alignment with project aesthetics and budgets. Conduct joint business reviews with top accounts, aligning mutual goals and tracking satisfaction. Sales Growth and Share of WalletDr