Associate/Sr.Associate

Tech Mahindra · Pimpri-Chinchwad, Maharashtra · Posted 21 days ago

About this role

Role & responsibilities: • Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services. (Telecom domain) • Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. • Listen actively to customer needs, concerns, and feedback, and respond appropriately. • Accurately document customer interactions and update records in the CRM system. • Collaborate with team members and other departments to resolve complex issues. Required profile • Min 12 month of international Voice experience (On paper) • Min 10 + 2 ( Undergraduate ) is mandatory • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & • Surcharges, Service charges, and taxes) • Experience resolving customer issues in billing, • Demonstrated communication skills. • The clarity in thought process (Able to articulate his/ her thought) • Ability to handle tough situations with customers. • Strong ability to multitask and take fast decisions independently. • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). • Customer Centric & • Logical Thinking & • Need to be Enough Spontaneous & • Need to take the ownership on the Customer cases. • Ensure Timely & • Professional Responses to all Queries.